Privacy Policy

Effective Date: January 5, 2026

1. Introduction Carolina Casa ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website (carolinacasa.com) or use our services.

2. Information We Collect We collect two types of information:

  • Personal Information You Provide: We collect personal information that you voluntarily provide to us when you fill out a form, request a quote, or schedule an inspection. This may include your:

    • Name

    • Email address

    • Phone number

    • Property address

    • Payment information (processed securely via our third-party providers)

  • Non-Personal Information (Automatically Collected): When you visit our website, we may automatically collect non-personal data to help us improve our site. This includes your IP address, browser type, device type, and the pages you visit. This data is collected using cookies and similar technologies.

3. How We Use Your Information We use your information for the following business purposes:

  • To schedule and perform home inspections, estimates, or services you requested.

  • To create and send quotes, invoices, and receipts.

  • To communicate with you regarding your appointment (including automated text or email reminders).

  • To improve our website functionality and customer service.

  • To comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties.

4. Third-Party Tools & Data Processors We use trusted third-party software services to operate our business efficiently. These providers may have access to the personal data necessary to perform their specific functions, but they may not use it for other purposes.

  • Jobber: We use Jobber as our customer relationship management (CRM) software. When you request a quote or schedule a service, your personal information (contact details, address, and service history) is stored securely within the Jobber platform. We also use Jobber to send automated appointment reminders and invoices.

  • Squarespace: Our website is hosted on Squarespace. They process data to ensure the site runs securely and correctly.

  • Google Analytics: We use Google Analytics to understand how visitors use our site. Google may use cookies to collect anonymous data about your visit.

  • Payment Processors: If you pay an invoice online, your transaction is processed via a secure third-party payment gateway (integrated through Jobber). We do not store your full credit card number or bank account details on our own servers.

5. Cookies Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect how some parts of our website function.

6. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

8. External Links Our website may contain links to external sites (e.g., social media). We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Carolina Casa 919-630-3202 Ryan@carolinacasa.com